Melvin L. Smith, Ph.D. is a Professor in the Department of Organizational Behavior and Faculty Director of Executive Education at the Case Weatherhead School of Management. He is also Chairman of the Board of the Graduate School Alliance for Education in Coaching (GSAEC).
Dr. Smith received his Ph.D. in Organizational Behavior and Human Resource Management from the University of Pittsburgh’s Katz Graduate School of Business. He also holds a B.S. degree in General Management and Accounting from Purdue University and an MBA in Marketing from Clark-Atlanta University.
Dr. Smith’s research and teaching focus on leadership and emotional intelligence in the workplace, as well as the development and use of human and social capital in organizations through executive coaching. He is co-author (with Richard Boyatzis and Ellen Van Oosten) of the book, Helping People Change: Coaching with Compassion for Lifelong Learning and Growth (Harvard Business Review Press).
In addition to his work with numerous U.S. organizations, Melvin has worked with executives in Canada, Dubai, India, New Zealand, Scotland, and Trinidad. He has also served as a visiting professor at ESADE Business School in Barcelona, Spain where he co-taught a senior executive education course on emotionally intelligent leadership.
Prior to completing his doctoral work at the University of Pittsburgh, Melvin spent over 15 years in a series of Sales/Marketing Management and Organization Development positions with a number of Fortune 500 companies, including IBM, Pepsi-Cola, and H.J. Heinz.
Compassionate coaching leverages positive emotion to help individuals make sustained, desired change in their lives. Coaching for compliance, sees coaches attempt to help others change in desired ways, even if it’s not driven by a genuine internal desire to do so.
In this session, you’ll examine important distinctions between these approaches, the different neurophysiological effects triggered by each approach, plus you’ll explore 3 key implications for your coaching that can be applied to your practice.
When coaching with compassion, you leverage positive emotion to help clients make sustained desired changes. When you coach for compliance, you help others change in ways they feel they should, even if it’s not driven by a genuine internal desire to do so.
This session examines the growing body of neuroscientific research on coaches leveraging an understanding of emotional, hormonal, and neurophysiological processes to facilitate the learning and growth of their coaching clients.
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