Frequently Asked Questions

Are seats required for everyone?

Seats are required only for active coaches – except for the Free Coach Plan. No other user type requires a seat (e.g. admins, coachees, stakeholders). An active coach means that a coach is on an at least one active coaching engagement. Seats can be purchased monthly or on an annual basis for cost-savings.

How many active engagements are allowed per seat?

This depends on the selected plan. You can look at the table above to determine the limit of coaching engagements per plan. The Pro and Enterprise plans include unlimited engagements per seat.

Does everyone need to come to this site to set up an account?

No! You can send invitations to connect with others through your account. They don’t have to purchase a subscription or have any other obligations to coaching.com.

What's the cost of listing your profile on the Coaching.com Marketplace?

Listing your profile is free. coaching.com will charge a commission on the sale of services you sell through the Marketplace. The commission fee depends on your plan. 15% for coaches on the Pro plan, 20% for Standard, and and 25% for coaches on the free plan.

How secure is Coaching.com?

Your privacy and confidentiality are our top priority. We utilize technical safeguards to protect the integrity and security of your information. We regularly back up your data to prevent loss and aid recovery. Additionally, we host data in secure SSAE 16 / SOC1 certified data centers, implement firewalls and access restrictions on our servers, and work with third party security firms to ensure the highest standards are met.

Can I cancel a seat anytime?

Yes. We don’t lock you into a contract (doesn’t apply to Enterprise). You can cancel your seat anytime. You will still be able to access your account and proprietary content.

If I do not purchase or renew my seat will I still have access to my uploaded content and data?

Yes. We won’t delete your archived data even if you don’t renew or cancel your seat – unless you’d like us to, of course!

What’s an active engagement?

Active engagements are indicated by engagement status. The status of an engagement may be unpublished, active, paused, or completed. Active engagements are current engagements with future sessions scheduled.

Can I add people to my account for free?

Yes. Only coaches with active coaching engagements need subscriptions. You can invite unlimited admins, coaches, stakeholders, and coachees to create accounts and connect with you at no cost. It is free for each user to set up their account.

If a coach no longer needs a seat, can I assign it to another coach?

Yes. Our seat manager automatically assigns any available seats you have to coaches that need one. Seats are not attached to any one coach. You can check the status of your seat usage anytime by going to the Seat page under Settings.

Are the Free plans really free?

Yes, 100%. It is limited to a number of active engagements. But other than that it should be a great way to get started with coaching.com until/if you want to upgrade to the Standard or Pro plans.

If I start out with a Coach plan, can I switch to a Business plan?

Yes. As a coach you also have the option to invite other coaches to your practice. You will be able to assign them coaching engagements from any of your clients. You will serve as the administrator to any engagements that the invited coaches are assigned to. You will also be able to invite other admin users to help you manage your growing practice!

What happens if all my seats are in use and I try to activate an engagement for a new coach?

If you try to activate an engagement for a coach that does not have a current seat, you will be asked to purchase a seat to continue.

Do the Business Plans include a coach seat with the base fee?

Yes, both the Business Standard and Business Pro plans include one coach seat with the base price of $49 and $99 respectively. Additional coach seats can be added at a rate of $19 or $29 per coach respectively.

Do you issue refunds?

Refunds will not be provided for any subscription. We do not provide Credit, Refunds, or prorated billing for subscriptions that are cancelled mid-month or mid-year. You will continue to have access to your subscription until the end of the billing period during which you cancelled.

What are Coaching.com's processing fees?

Coaching.com integrates with Stripe to enable you to charge clients directly through coaching.com. Stripe charges 2.9% + .30¢ per transaction. Depending on the plan you select, there can be an added transaction charge. For example, if you are on the Standard plan for Coaches, you will be charged 3% in addition to the Stripe transaction fees.